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Tuesday, September 28 • 9:00am - 9:45am
Creating a Frictionless Customer Experience Through Technology

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As emerging technologies like AI reshape the digital landscape, businesses are exploring new ways to create smart, engaging and frictionless digital customer experiences. Hear about “real” success stories versus hype-trend during this interactive discussion from peers innovating around new developments in this world.  
  • What investments are being made now for a frictionless environment?
  • Early success stories in digitally enhancing the customer experience
  • Benefits of connecting your enterprise to the customer (internal and external)
Speakers
avatar for Gertrude G. Van Horn

Gertrude G. Van Horn

SVP & CIO, NCH Corporation
Gertrude G. Van Horn is a Senior Vice President and the Chief Information Officer at NCH Corporation - a $1 B, privately held, global leader in industrial, commercial, and institutional maintenance products and services with locations in more than 50 countries... Read More →
avatar for Tracey Francis

Tracey Francis

SVP of Technologies, Bottle Rocket
avatar for Heidi Cox

Heidi Cox

Principal and Chief Information Officer, HKS, Inc
avatar for E.G. Nadhan

E.G. Nadhan

Chief Architect and Strategist, North America Commercial, Red Hat
E.G. Nadhan is the Chief Architect and Strategist for North America at Red Hat. He provides thought leadership on various concepts including Cloud, Blockchain, Analytics and the Internet of Things (IoT) through multiple channels including industry conferences, Executive Round tables... Read More →

Tuesday September 28, 2021 9:00am - 9:45am CDT
Room 1, Third Floor
  IT Leadership Track

Attendees (13)